FAQ
All our customers are required to read, agree to and sign the hire agreement, which detail the safe use and operation of our castles and guidelines on how they work as well as the responsibility a hirer takes on when he/she hires a bouncy castle from MJ Castles
Do you have Public Liability Insurance?
Will you deliver, set up and collect the bouncy castle?
What days can I hire a bouncy castle from MJ Castles?
What happens on the day of the hire?
How much notice do I need to give you to place a booking?
Where can you set up a bouncy castle?
Can you deliver with no side entrance and take castles through a house?
Can your bouncy castles be set up on a slope?
Is there anything I need to provide when I hire a bouncy castle from you?
How does the bouncy castle stay up?
How long does it take to set up and pack up the bouncy castle?
How long do I get the castle and its accessories for?
Can we keep bouncy castles overnight (after 8pm)?
How much electricity does a bouncy castle use?
What is the age limit for a children's castle?
What happens in poor weather conditions?
What should we do if it rains heavily after you've left?
Will you send me confirmation?
Do you have Public Liability Insurance?
Yes, MJ Castle has £5million public liability insurance. It is however important that you, the hirer, understand what this means. This insurance covers US, MJ Castles, against damage or injury caused by unsafe or improper set-up, or faulty equipment. It DOES NOT protect against injury, damage or loss caused through either negligent use of the equipment, or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.
You, the hirer, are not covered by our insurance, as it is impossible for us to insure you against your liabilities. This is the case with EVERY bouncy castle hire company in the country.
Will you deliver, set up and collect the bouncy castle?
Yes, it's all included in the price you were quoted.
What days can I hire a bouncy castle from MJ Castles?
Our bouncy castles are available to hire seven days a week, 365 days a year, including bank holidays and Christmas, provided they are not already booked.
What happens on the day of the hire?
If you used our online booking facility, you would have received a copy of our Hire Terms. It is best to read these beforehand to save time on the day. Our delivery drivers will ask you to sign that you have read that (they will have a duplicated copy of those sent to your email). Your castle will arrive between 7am - 12pm unless you have specified a set time (ie. if the booking is in a hall) and this HAS been agreed by MJ Castles. Please ensure the area where the castle is being erected is clear of any debri, dog muck, childrens toys and there are no obstacles in our way. Collections are from 5pm onwards, again unless specified and agreed to by us.
How much notice do I need to give you to place a booking?
You can book your bouncy castle at anytime however, we recommend that you book as early as possible to ensure you get the castle you want, on the day you want it. We do take last minute bookings if we have castles available.
Will you arrive on time?
Our delivery drivers have a delivery schedule which they adhere to strictly. Unfortunately, on occasion there may be unforeseen circumstances such as heavy traffic and road incidents. We have access to back-up equipment, vans and drivers available in case of severe emergencies. You can aid us by informing us of any temporary roadwork in or around your area that might cause added delays. Feel free to give us a call if our drivers are more than 15 minutes late and we will chase up what has caused the delay.
Where can you set up a bouncy castle?
If the castle is to be set up outside we can set it up on grass or tarmac. We can set up in ALL indoor venues. We can not set up on pebbles, gravel, block paving, concrete or tarmac.
The actual legislation states that bouncy castles must be anchored down using 165kg worth of weight on each anchor point if your setting up on concrete/tarmac etc. It is next to impossible to adhere to this safety legislation as it's not feasible to carry around almost 60 sandbags (a ton of sand) for one job. You will no doubt find a company local that will take the risk, but we are not prepared to take that risk with children using bouncy castles.
Can you deliver with no side entrance and take castles through a house?
We can deliver the bouncy castle you hire through a house if it is agreed with the homeowner. We do need a lot of room (A MINIMUM 3ft wide clear access to deliver most small castles). Bouncy castles are often bigger and heavier than most people expect, and so to move them we use sack barrows and we will need to wheel the sack barrow through the house. If it has been raining, there may be a risk of water and dirt being trapped inside the castle, which sometimes has a tendency to leak out onto surfaces.
We may refuse to bring a castle through a house if the space required is not available and MJ Castles will not accept responsibility for any damage that may occur if a customer insists we go ahead with set up anyway.
Can your bouncy castles be set up on a slope?
Yes, it is possible to do so; however this only applies to very slight slopes. We will not set up on very steep slopes.
Is there anything I need to provide when I hire a bouncy castle from MJ Castles?
Members of staff will bring all the equipment needed with them. This will include the bouncy castle that you have hired, safety mats (for indoors), sand bags and/or pegs to hold the castle down, extension leads, and an inflation fan.
There must be access to a 240V mains power supply (general mains socket is fine) within 50 meters of the bouncy castle.
Generators are an alternative where no electricity is available and are priced from just £35.
How does the bouncy castle stay up?
The bouncy castle stays up (inflated) with the aid of electric blowers, which stay on all the time the castle is in use.
How long does it take to set up and pack up the bouncy castle?
Set up times vary depending on location and size of castle but we aim for 10mins. Packing up all the equipment usually takes 15mins but again this can vary.
How much space do I need?
The space you need depends on the size of the bouncy castle that you hire but as a general rule you will need to allow a minimum of 3 feet at the front and rear of the castle and 2 feet either side. This is to allow easy access for the blower at the rear.
We need a 3ft wide clear access to deliver most castles. Please make sure the area is clear of sharp objects, animal excrement, garden tools & furniture and rubbish. If you intend to have the inflatable set up inside a hall you will need to ensure that the ceiling height is at least 1ft higher than the top of the bouncy castle. Please note because of the size and weight of bouncy castles we cannot cope with a flight of steps, but one or two steps are doable and if someone is available to help it is easier.
How long do I get the castle and its accessories for?
The bouncy castle is yours for a minimum of 7 hours or for only a few hours, your choice, but the price will remain the same. We aim to deliver and collect at a time that suits you. We start delivering from about 7.00am and we start collections from 5pm onwards. Later collections can be arranged where possible.
Delivery times may vary but we do try our best to deliver and collect at a time that suits you.
Can we keep bouncy castles overnight (after 8pm)?
Yes, although there is an additional £20 cost and we would require the bouncy castle to be available for collection by 8.00am the following day. We require an early collection as there is a good chance that castle will be on hire again to another event. We kindly ask that you inflate the castle before we arrive and if required, give it a wipe over with a mop using hot water and washing up liquid.
Any damage caused to any of our castles and accompanying accessories will be paid for in full by the hirer as well as loss of earnings whilst repair is taking place by a repairer of our choice. We do require that the location be well lit and secure. MJ Castles reserve the right to refuse overnight hire at any time.
How much electricity does a bouncy castle use?
Bouncy castles use approximately 10p (pence) per hour.
What is the age limit for a children's castle?
The upper age limit is 12 (also dependent on size), there is no lower limit. Children above 12 years will need an adult castle.
What happens in poor weather conditions?
Most of our castles come with rain/sun covers and can therefore still be used in light showery conditions. Should there be heavy rain or strong winds the castle(s) should not be used. Do however keep the castle inflated. This stops water from pooling inside the castle. It is recommended that the maximum wind speed inflatables can be operated outdoors with is 38km/h or Force 5 on the Beaufort Scale.
We keep regular checks on current weather conditions and if we feel that there is likely to be heavy rain or extreme wind on the day of your hire, we might contact you before delivery to discuss with you to see if you wish to go ahead with your booking. If we end up setting your bouncy castle up then it'll have to be paid for and we are unable to offer any refunds for bad weather.
If the weather is poor on the day of your booking and we cancel the hire for safety and insurance reasons we will try our best to book you the same castle (if available), or another one of the same size, if available, on another day of your choice.
What should we do if it rains heavily after you've left?
In heavier rain conditions or worse, please ask all children to exit the bouncy castle, please do not switch it off at the electricity mains, if you leave the castle inflated, it stops water from pooling inside it.We supply elecrtical extensions that are splash proof, and our blowers are water protected. Once the rain has stopped wipe the castle before allowing children on it again to avoid slipping accidents.
Where do you deliver?
We deliver bouncy castles all Liverpool, Wirral, Runcorn, Widnes and Warrington. We also offer products such as the rodeo bull, candy floss machine, popcorn machine etc that are available to hire throughout the North West. Some areas will have a small delivery charge to cover our fuel and extra time.
Will you send me confirmation?
Yes, all bookings placed, be it online or by email or telephone (providing an email address is provided) will receive a confirmation letter VIA EMAIL with our hire agreement and your booking details.
How do I pay?
You can pay by cash on the day before set up, via debit / credit card (please phone 07515529177) or bank transfer/cheque (email kev@mjcastles.co.uk for details)
What if I need to cancel?
You may cancel your booking by 8pm the evening before your hire. If you cancel on the morning of your hire or if we turn up at the door, there is a £25 cancellation charge. We sometimes have customers who require castles at short notice who will appreciate a cancellation and so we require as much notice as possible. On occasion, we might deem it necessary to cancel (mostly due to bad weather) and we'll always contact you as soon as possible.
Question isn't listed?
Feel free to contact us by email kev@mjcastles.co.uk or calling 07760 753308
